Running your organisation?
Help with platform access, members, classes, registers, payments or administration.
Raise club support →
CLUBZY SUPPORT
Help without the runaround.
Start in the right place and give us the useful details up front. Clubzy support is designed to get you from problem to resolution quickly.
✓ Mobile-first✓ Role-based access✓ Secure payments
Using the member portal?
Help with sign-in, account access and payment-related questions.
Get member help →Something doesn't look right?
Tell us the club, date and issue. Never send full card or bank details.
Report payment issue →WHAT HAPPENS NEXT
A support request that doesn't disappear into a black hole.
- 01You tell us what happenedInclude the organisation, account and screenshots where useful.
- 02We acknowledge itYour request gets a reference so it can be followed through.
- 03We investigateWe review the issue and ask for anything else we genuinely need.
- 04We close the loopYou'll know the outcome before the request is closed.
Support is currently email-based while Clubzy is in development.The platform is designed to move this into an in-product ticket centre with status and history.